Frequently Asked Questions.
Find answers to the most common questions regarding Pocketlaw.
- Why should I use Pocketlaw?
Pocketlaw is an end-to-end solution that provides you with everything you need to both start, and run, your business. With Pocketlaw you will be able create contracts and manage legal with efficiency, ease and confidence. With us you will always have jurisdiction specific legal templates and content, easy implementation within your company (no legal knowledge and no set up time required), affordable and transparent pricing.
- When should I start using Pocketlaw?
Businesses can start using Pocketlaw from day 1, and at any point of their business cycle. Pocketlaw is an end-to-end solution that provides you with everything you need to both start, and run, your business.
- I already have a great relationship with my lawyer, why should I use PocketLaw?
Pocketlaw's service complements the services provided by lawyers and/or law firms. We can automise any contract you have received from your lawyer and increase your internal efficiency. Our excellent contract management system coupled with 24/7 access will ensure that legal becomes an accelerator for your company.
- I can't afford to use Pocketlaw right now
We understand that you have different needs at every stage of your business. We therefore offer different subscription tiers to suit your needs and financial capabilities. Pocketlaw is an insurance against expensive future mistakes and annual subscription is cheaper than the cost of engaging with a law firm to create 1 contract.
- I don't need Pocketlaw right now
You will have legal needs no matter which stage you are at. We strongly believe it is better to get started with an affordable, efficient tool today and avoid missed opportunities due to slow processes in the future.
- Are you providing me with legal advice?
Our content and documents are prepared by experienced and qualified lawyers. We always strive to have compliant and up-to-date information and documents on our platform. However, Pocketlaw is not a law firm. The information provided is for a wide audience and does not susbstitute legal advice from a lawyer. You should always get advice from a lawyer on any of the information or template you use on Pocketlaw to ensure it is suitable for your specific needs.
- Are your documents legally binding?
All signed contracts can be legally binding. Our templates are created by specialist lawyers and whilst we endeavour to ensure that everything available on PocketLaw is compliant and up-to-date, we would always recommend that you take legal advice before making any decisions in relation to any content, templates and guidance available on PocketLaw.
- Can’t I just download a document from the internet?
You can but there is a high risk that the document may not be updated to be compliant with current legislation and/or suitable for your needs. With Pocketlaw, you will have legal peace of mind with our up-to-date content and market practice suggestions.
- I already have an in-house lawyer / legal team, why should I still use your service?
Pocketlaw is a solution that benefits in-house legal teams and in fact many of our customers have in-house legal teams. By streamlining day-to-day legal, Pocketlaw allows in-house lawyers to focus on tasks that actually add value to your business, rather than being bogged down in administrative / repetitive, low value, tasks. Our customers with in-house legal teams have particularly benefited from us automating their most commonly used contracts.
- I don't have any legal knowledge, how can I create contracts?
You do not need any legal knowledge to be able to create contracts and documents on Pocketlaw. We provide clear guidance, easily understandable examples and market practice suggestions throughout the contract creation process to ensure that you are able to make well-informed decisions and create contracts with confidence.
- I do not have time to implement a new system
We understand the value of time. With no implementation time required, we are 100% confident that we will save you time within the first week of using Pocketlaw.
- Will all of my colleagues use the same account?
Each user will have their own login access using their email addresses. However, users will be linked on a company level through the invitations to join PocketLaw.
- How do you control access levels?
We have 3 different types of access levels: Admin, Team Manager and User.
- What can a User do on the platform?
A User has access to content, templates and guides that Pocketlaw provides on the platform. However, a User will only have access to documents which have been created/completed/stored on the platform if access has been specifically granted by an Admin. A User would not be able to invite new users onto the platform.
- What can a Team Manager do on the platform?
A Team Manager has access to content, templates and guides that Pocketlaw provides on the platform. However, a Team Manager will only have access to documents which have been created/completed/stored on the platform if access has been specifically granted by an Admin. A Team Manager is able to invite new users onto the platform.
- What can an Admin do on a platform?
An Admin has access to all content, templates and guides that Pocketlaw provides on the platform. An Admin has full control over the platform and is able to see and edit all documents created/completed/stored on the platform, change account details, and invite new users.
- How many external (my own) documents can I store on Pocketlaw?
Unlimited! No matter which plan you are on, you have unlimited storage with Pocketlaw.
- I can't find the template / contract I am looking for
If you're missing a template/contract, please email your request to firstname.lastname@example.org. We are always adding to our library and will prioritise your request.
- Does Pocketlaw offer a Global product?
We have jurisdiction compliant documents in Sweden, UK, Norway, Denmark, Germany, France, Spain, the Netherlands and the US (California). We are constantly expanding to many more countries so watch this space! If there is a specific country that you have in mind that isn't on our list, please contact us at email@example.com so we can help you.
- What areas of law do you cover?
We are here to help you start, grow and thrive at whichever stage of business you are at therefore our content, templates and guidance cover all legal areas required for your business.
- Can you review documents and agreements for me?
Pocketlaw is not a law firm and does not offer legal advice but we have partner law firms for all our markets that can help you. More information available on the “Legal support page" on the platform.
- How do I upgrade my account?
You can easily upgrade your account under "Company Settings" on the top left corner of the platform under the navigation section. Alternatively, please contact us via the in-App chat service or email us at firstname.lastname@example.org and we will help you!
- How do I cancel my subscription?
All subscriptions are on a 12 month basis. You will be able to terminate by notifying us in writing at email@example.com. Once we have been notified, your subscription with Pocketlaw will terminate at the end of the current subscription period that you are on. Please note that you will be obliged to pay for the whole subscription period that you are on even after notice of termination has been provided to us. If you have any further questions, please contact us via the in-App chat service or email us at firstname.lastname@example.org and we will help you!
- How do I upload my own documents to Pocketlaw?
Choose the folder to which you would like to upload/store your document and then click on “Add” + “Upload document”. You could also "drag and drop" multiple documents at the same time from your computer.
- How do I add new users to our company account?
Any Admin can add new users by clicking on "Users & Access" on the top left corner of the platform under the navigation section.
- How do I change the company name or company information?
Any Admin can do this by clicking on "Company Settings" on the top left corner of the platform under the navigation section, followed by "Edit" on the top right corner. Note that the information provided will be the information that is pre-filled in documents created on Pocketlaw.
- How do I change my billing e-mail address?
Please contact us via our in-App chat service or email us at email@example.com and we will help you!
- What format do your documents come in?
You can only download a document once it has been created. The document will be downloaded in Word form.
- What e-signing providers can I use via Pocketlaw?
You can use Pocketlaw's own e-signing services and credits are included in your paid subscription. The platform is also integrated with DocuSign and Scrive which means you will be able to use your DocuSign or Scrive account via the platform.
- How do I buy more e-signing credits?
Please contact us via our in-App service or email us at firstname.lastname@example.org for more Pocketlaw e-signing credits. If you wish to purchase e-signing credits for DocuSign or Scrive, you need to contact your e-signing provider to buy e-signing credits from them.
- How do I disconnect/change my e-signing account/provider?
Go to "Company Settings" on the top left corner of the platform, select the "E-signing" tab and select "Disconnect".
- Can I integrate Pocketlaw with other software that I have?
We are integrated with Zapier, an integration hub connected to 5,000 apps! For more information on how to integrate with softwares such as Slack, Gmail, Google Drive, Hubsport, Salesforce, Team Tailor etc, contact us via our in-App service or email at email@example.com
- I can't seem to find functions such as version control and redlining on the platform?
When customers ask, we listen! We are constantly improving our contract creation flow and requested features such as versioning, redlines (markups), audit control, signing order etc are being developed as we speak. Until these features are in place, please contact us at firstname.lastname@example.org if you need any help.
- Where are my documents stored?
All of your documents (whether created on our platform or imported onto our platform) are securely end-to-end encrypted and stored online so that you can access them at any time.